What is con­tact­less order­ing? Con­tact­less order­ing makes restau­rant din­ing or take­away into the dig­i­tal age. A restau­rant expe­ri­ence that reduces the time guests spend in close con­tact with restau­rant staff and oth­er guests. It allows your cus­tomers to view your menu, select as you would in real life and pay for it via the online check­out. This helps by reduc­ing the time spent talk­ing over the phone and order­ing a meal.

The future is con­tact­less, a term used again and again. What does it mean exact­ly? The world has seen a big shift in the way food is deliv­ered and con­sumed. As of the pan­dem­ic food via take­away was done via con­tact­less pay­ment as well as no con­tact with the dri­ver. This shift in the way we con­sume food has def­i­nite­ly watched on. Hun­gry din­ers flocked to the online por­tals and restau­rant online order­ing sys­tem to place orders and get the orders in. 

Post-pan­dem­ic we have seen that card order is the most desired method of pay­ment get­ting approx­i­mate­ly 85% of the orders and grow­ing. Cus­tomers who were reluc­tant to pay via card are now used to pay­ing via card after the pandemic. 

Predicting the future

We reck­on that 85% will climb all the way into the late 90s in the com­ing years. Com­pa­nies adding the likes of apple pay and google pay. Easy pay­ments via phone, watch and many more devices. Every­thing is pushed away from cash.

A few years ago we were pay­ing at the door, research shows this has also gone down dras­ti­cal­ly. We have also seen a big spike in those restau­rants that did cash only for many years, even though they had an online order­ing sys­tem for restau­rants that have now added the card option as peo­ple just do not wish to pay via card. Restau­ran­teurs are being pushed to get the online pay­ment facil­i­ty by cus­tomer demand.

Dine in Ordering

Order­ing via QR code on the table has seen a dra­mat­ic rise since the pan­dem­ic. You find big chains such as Nan­dos and oth­ers not com­ing and tak­ing orders but rather allow­ing you to scan a QR code and place an order at the table. McDonald’s has now intro­duced the self-ser­vice check­out in all stores and many stores have expand­ed that sec­tion eat­ing away at the dine-in areas to accom­mo­date these kiosks.

Con­tact­less order­ing is not only the future it is the present as we see it.