Did you ever imagine that technology would replace your favourite bartender? Well, it just did; welcome to the bionic bartenders. Technology is improving life in all spheres. And the restaurant industry is not left behind either. They are applying innovative technologies in the business to enhance customer experience, cut on operation cost, and increase efficiency.
On the other side, as a restaurant owner, you need to be careful when selecting the areas to automate in your restaurant. Technology is not cheap and your investment needs to be feasible and profitable (that’s why it’s called a business, right?) Let’s discuss how technology is changing the restaurant business.
Automatic Checkout System
Have you ever had to wait impatiently after having a meal for payment? The process of observing the waiter picking the check, processing it, and then comeback seems to take ages. Behind the scenes, an automated checkout system networks with your restaurant’s servers. It tallies the services received and feeds the sales total into inventory and accounting databases.
The same would happen if you were checking out with a regular cashier but with automation, you’re the boss. An automated checkout system will leave the customers more satisfied and happier. This, of course, translates to better reviews and referrals for your business.
The Point Of Sale System
By having a computerised point of sale, information on sale transactions is open and you also get a real picture of the food inventory. The system will enable you to adjust the prices of your food accordingly, and help you to analyse the orders and inventory for any mistakes and rectify in time. An automated point of sale system also makes it easy to supervise all day operations as well as monitor the employee performance / work hours.
With the rise of operating cost and minimum wage, the hotel chains are going digital. They are using automated platforms such as the digital kiosk, ordering tabletop devices, and other online platforms to cut cost on labour, and increase their sale volume. The system is fast and convenient. And obviously, the customers don’t need to wait in long queues to place an order.
The customer is more comfortable ordering more and as many times as he wishes, which is rather difficult in a social interaction environment. A happy customer equals more orders.
By introducing a self-ordering kiosk, you improve your delivery speed and accuracy. Eventually, you will reduce the cost of labour. The kiosks are convenient. They give the customer a sense of control when placing an order, and create more efficient flow in food preparation.
The system also helps the kitchen staff to become more organised by informing them before-hand on the time of order collection. In other words, they can predict the waiting time basing on the volume of the orders placed at any specific time. The system offers a platform for the customer to give feedback in time as well as the restaurant a chance to give royalty program sign up and to provide a discount to the customers.
The bionic bartenders are robots designed to mix up unique cocktails quickly and with precision and accuracy for the customers. The machine takes about a minute to make a cocktail mix after you place an order. With proper coordination, this robot can serve up to 1000 customers in a day. The bartending station has a conveyor belt for transporting the cocktails to waiters or customers. So after mixing, the robot places your drink in the conveyor and proceeds to the next order.
The machine is excellent in creating and delivering drinks as well as wowing the customers. However, most customers love human bartenders because they provide good experience through companionship. The question remains; can we do away with the human bartenders entirely?
Drink Service Automation
These are automated machines that offer instant drinks at a press of a button. As a customer, you can choose from the many varieties of drinks available in that restaurant using your smartphone. And if one bottle is not enough, just press another button.
The Drone Waiter
Flying drones are now at your service. The first prototype was tested in 2015. Today, the manufacturer has made a lot of improvement consequently making this dream a reality. Initially, the drones would crash into incoming objects including new customers walking into the restaurants, but now, the system is almost perfect. Additionally, the robots have been programmed to operate without colliding with each other.
The system provides fast delivery and reduces space. It also gives maximum sale per square foot. Other advantages include simple deployment, efficiency, and reliability, as well as a drastic reduction in labour cost.
The Future of Restaurant Automation
The above examples of restaurant automation are just but a drop in the ocean. There is much more potential. Such programs are becoming more advanced and convenient to different functions in a restaurant. Additionally, more software programs for hiring and training hotel management staff at all levels are being released.
Some apps manage payrolls, control labour cost, as well schedule the workers efficiently by the touch of a button. On the other hand, an employee can receive and communicate from anywhere with the management. Without a doubt, automation is the next big for restaurants. Or what do you think?